Terms & conditions

Last updated: 29 October 2026

Welcome to Royal Misk.

Our website brings together Royal Misk signature fragrances, fragrance creations and other products available in our collection. These terms explain the conditions for using our website and purchasing from us.

Royal Misk is operated by Yash Royal Misk Fragrances L.L.C-S.P.C, Abu Dhabi, United Arab Emirates. In these terms, “Royal Misk”, “we”, “us” and “our” refer to this business.

Please read these terms alongside our Shipping & Delivery Policy, Return & Refund Policy, Payments & Tamara Policy, Privacy Policy and Cookie Policy before placing an order.

Nothing in these terms limits rights or protections that cannot lawfully be excluded under applicable UAE law.

1. Shopping with Royal Misk

You must have legal capacity to make a purchase or act with appropriate authorisation.

When placing an order, provide accurate information, including your name, email address, telephone number and complete delivery address. Review your selected fragrance, size, quantity and any personalised specifications before submitting the order.

Use only payment methods you are authorised to use. If you create an account, keep your login details confidential and notify us promptly if you suspect unauthorised access.

2. Using Our Website

Our website must be used lawfully and without interfering with other customers or our services.

You must not:

• Attempt to access accounts, systems or information without authorisation.
• Introduce malicious software or interfere with website security or operation.
• Submit fraudulent orders or deliberately misleading information.
• Use automated tools to disrupt the website or extract its content without permission, except where permitted by law.
• Copy or commercially exploit protected website content without the relevant rights holder’s permission.

Where there are reasonable grounds to suspect misuse, we may investigate, restrict access or suspend an account. Such action will not remove your rights relating to legitimate existing purchases.

3. Our Fragrances and Product Descriptions

We offer Royal Misk signature fragrances and fragrance creations, together with other products described on our website.

We take reasonable care to present accurate descriptions, sizes, prices, images and availability. Product photographs are illustrative, and screen settings or photography may affect how colours appear.

Minor packaging or presentation differences may occur, but they will not justify supplying a materially different product without your agreement. Products must still match their description and any agreed specifications.

Please review the complete product information before purchasing. Contact us if you need clarification about a fragrance or product.

4. Fragrance Inspiration and Brand References

Some Royal Misk creations draw inspiration from familiar fragrance profiles.

Where another fragrance or brand is referenced, the purpose is to help explain the scent character or direction. Unless expressly stated and substantiated, our products are not manufactured, supplied, endorsed, sponsored or licensed by the referenced brand.

Royal Misk creations are sold as Royal Misk products, not as the original products of another brand. A reference does not promise an identical fragrance or identical performance.

Third-party names and trademarks remain the property of their respective owners. Nothing in these terms authorises misleading descriptions or infringement of another party’s intellectual property.

5. Fragrance Experience and Product Care

Scent perception, longevity and projection can vary according to skin characteristics, climate, application, storage and other conditions.

Personal preference or a different individual experience does not, by itself, establish a defect. However, this does not override an express product description, agreed specification or performance promise made by Royal Misk.

Follow the product label and any supplied safety and storage instructions. Keep fragrance products away from excessive heat, direct sunlight and children, and use them only for their intended purpose.

These precautions do not exclude our responsibility for unsafe, defective or misdescribed products.

6. Prices and Charges

Prices are displayed in UAE dirhams (AED) and include applicable VAT where chargeable.

Delivery and any other applicable charges are shown before you confirm your purchase. We will not add an undisclosed charge after purchase without your agreement.

Prices may change for future purchases. A later price change does not alter the agreed price of an existing order.

If a genuine pricing or technical error affects your order, we will contact you and explain the available options. We will not automatically charge a corrected higher price. Any cancellation and refund will be handled in accordance with applicable law.

7. Promotions, Bundles and Complimentary Gifts

Promotional offers are subject to the conditions displayed with them, including qualifying products, minimum spend, expiry dates and availability.

Unless an offer states otherwise, discounts cannot be combined.

We may change or withdraw an offer for future purchases, but this will not remove benefits already agreed for an accepted order.

The treatment of partial returns, bundle discounts and complimentary gifts is explained in our Return & Refund Policy. Any additional promotional return conditions must be disclosed before purchase and must not restrict mandatory consumer rights.

8. Availability and Substitutions

Products are subject to availability. Although we aim to keep stock information accurate, an item may become unavailable after an order is placed.

If this happens, we will notify you promptly. We may offer an alternative or an agreed waiting period, but we will not substitute a fragrance, size or other product without your consent.

If you do not accept an alternative or agree to wait, we will refund the amount paid for the unavailable item and any related delivery charge that no longer applies.

9. Order Acknowledgement and Acceptance

An automated message may acknowledge receipt of your order or payment without confirming final acceptance. We will communicate the status of your order and whether further verification is needed.

We may need to contact you about availability, payment authorisation, delivery restrictions or an apparent error.

Where there are reasonable grounds to suspect a duplicate order, unauthorised payment or fraud, we may pause processing while we investigate. An unusual order or a legitimate payment dispute does not automatically establish misuse.

Any refusal or cancellation must have a valid basis and comply with applicable law. If we cancel after receiving payment, we will return the amounts due under our Return & Refund Policy.

10. Preparation and Processing

Order preparation and estimated delivery information are provided through our website, checkout or order communications.

Processing time is separate from transit time. Personalised or specially prepared products may require additional preparation, which will be disclosed before purchase.

Public holidays, promotional demand or verification requirements may affect processing. Where a material delay occurs, we will explain the situation and available options.

11. Payment Options

Available payment methods are those displayed at checkout or offered through our in-store payment facilities.

Online card payments are subject to authorisation by the relevant provider or financial institution. Cash on delivery or other methods are available only where expressly offered.

If a payment fails, is incomplete or requires verification, we may pause the order and contact you. We will not request card PINs, card security codes or banking authentication codes through customer-service messages.

Where Tamara is available, eligibility, approval, repayment schedules and any applicable fees are governed by the plan presented by Tamara. Royal Misk cannot guarantee approval or change its credit decision.

Our Payments & Tamara Policy contains further information.

12. Delivery Arrangements

Delivery coverage, charges and estimated times are set out in our Shipping & Delivery Policy and the information presented before purchase.

Please provide a complete address and ensure that you or an authorised recipient can receive the order. Contact us promptly if delivery details need correction.

Delays may arise from transport disruption, weather, public holidays or other circumstances. We will assist with missing or delayed shipments and investigate with the courier.

Using a delivery partner does not remove Royal Misk’s obligations to you or any cancellation or refund right arising under applicable law.

13. Missed or Refused Deliveries

If delivery cannot be completed because of an incomplete address, customer unavailability or refusal, we will explain the available redelivery, collection or cancellation arrangements.

Any customer-payable redelivery or return charge must be lawful, disclosed before purchase and explained before it is applied. We will not make an undisclosed deduction from a refund.

Refusing a damaged, incorrect or otherwise non-conforming delivery will not, by itself, be treated as an unjustified refusal.

14. Changing or Cancelling an Order

Contact info@royalmisk.com immediately if you need to change or cancel your order.

Routine cancellation is generally possible before dispatch. For personalised or specially prepared products, cancellation may no longer be possible once the agreed preparation has begun.

After dispatch or handover to the courier, we may be unable to stop delivery. We will confirm whether your request can be completed.

These arrangements do not restrict statutory rights arising from non-delivery, qualifying delays, defective goods or other circumstances covered by law.

15. Returns, Replacements and Refunds

Our Return & Refund Policy governs the return process and forms part of these terms.

Please report an issue within 7 calendar days of receiving your order so we can investigate promptly. This reporting period does not exclude valid claims relating to hidden defects or other continuing statutory rights.

We do not offer returns solely for change of mind, personal fragrance preference or an incorrect customer selection where the ordered product was correctly supplied.

Products supplied damaged, leaking, defective, incorrect or materially different from their description will be assessed for the appropriate remedy.

Opening or reasonably testing a product to identify a defect does not automatically invalidate a claim. Missing packaging or the absence of an unboxing video will not, by themselves, remove your statutory rights.

Once a refund is approved, we normally initiate it within 7 working days, or sooner where required by law. Bank or payment-provider processing time may be additional.

We will not require store credit instead of a refund to which you are legally entitled.

16. Personalised and Specially Prepared Products

Please check and confirm your fragrance choice, size, quantity and individual specifications before preparation begins.

Products made to your individual specifications are not returnable solely for change of mind, personal preference or an incorrect customer selection.

This does not exclude remedies for leakage, damage, defects, incorrect preparation or failure to meet the specifications agreed with Royal Misk.

17. Return Transport and Related Costs

Contact us before sending any product back so we can provide the correct address and suitable transport instructions.

Where a return is necessary because of a Royal Misk error or a product supplied damaged, defective or misdescribed, we will cover the necessary return or collection costs. Original delivery charges will also be refunded where required by law.

Any exceptional return agreed for another reason is subject to the lawful, previously disclosed conditions explained in our Return & Refund Policy. No undisclosed handling or restocking fee will be imposed.

18. Honest Transactions and Fair Claims

We may investigate suspected payment fraud, unauthorised payment use, deliberate product tampering, knowingly false claims or misuse of promotions.

Where misconduct is reasonably established, we may cancel affected orders, restrict accounts or take appropriate lawful action.

A genuine complaint, repeated legitimate product issue or lawful chargeback will not, by itself, be treated as fraud or abuse.

19. Website Content and Intellectual Property

The Royal Misk name, logo and original photographs, descriptions, graphics and other website materials belong to Royal Misk or are used with the relevant rights holder’s permission.

You may use the website for personal shopping and other uses permitted by law. Commercial reproduction, distribution or modification of protected content requires the relevant permission.

Third-party trademarks remain the property of their respective owners. Their appearance does not imply an official relationship with Royal Misk.

20. Website Access and External Services

We aim to maintain a reliable website, but access may occasionally be interrupted by maintenance, security work or technical problems.

We may temporarily restrict access where reasonably necessary. Website interruptions do not cancel our responsibilities for existing orders.

Our services involve external providers, including payment processors, couriers and technology suppliers. Their services may carry separate terms and privacy notices, but these do not remove Royal Misk’s own contractual or statutory obligations.

21. Events Beyond Our Reasonable Control

Exceptional events such as severe weather, natural disasters, government restrictions, transport disruption or major power and telecommunications failures may affect our ability to perform.

Where this occurs, we will take reasonable steps to reduce the impact, communicate material delays and explain the available options.

Such events do not automatically remove any cancellation or refund right available under applicable law.

22. Responsibility and Consumer Protection

Responsibility for loss or damage will be assessed under applicable UAE law and the circumstances of the claim.

Nothing in these terms excludes liability for matters that cannot lawfully be excluded, removes mandatory product or service obligations, or prevents you from seeking a legally available remedy.

Where a provision conflicts with mandatory consumer protection, the mandatory protection takes priority.

23. Communications and Personal Information

We may contact you using the details you provide where necessary for order confirmation, payment, delivery, returns, refunds, account security or customer support.

Promotional communications are handled separately, according to applicable law and your choices. Providing contact details for an order does not automatically subscribe you to marketing.

Our Privacy Policy explains how we collect, use, share and retain personal information. Our Cookie Policy explains website cookies and similar technologies.

24. Questions, Complaints and Disputes

If something has gone wrong, contact info@royalmisk.com with your order number and a description of the issue so we can investigate.

You may also approach the competent UAE consumer-protection authority. Contacting us first is encouraged but does not restrict access to an authority or a legal remedy.

These terms are governed by applicable UAE law. Disputes are subject to the jurisdiction of the competent UAE courts, taking account of mandatory consumer rights.

25. Updates to These Terms

We may update these terms to reflect changes to our services, business arrangements or legal requirements. The latest version and revision date will be published on this page.

Changes apply prospectively. Purchases already made remain subject to the terms and promises applicable when ordered, unless a lawful change is agreed.

If any provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

Contact Royal Misk

Royal Misk
Operated by Yash Royal Misk Fragrances L.L.C-S.P.C
Abu Dhabi, United Arab Emirates
Email: info@royalmisk.com

Please include your order number when contacting us about a purchase.