Shipping & delivery

Shipping & Delivery
Royal Misk delivers to the locations available at checkout. Available delivery options, charges and estimated delivery times are displayed before you confirm your purchase.
Order Processing
Orders are prepared after payment confirmation, subject to product availability. Any additional preparation time for personalised or specially blended products will be communicated before purchase.
Where tracking is available, we will provide the relevant delivery information after dispatch.
Delivery Charges
Delivery charges and any applicable free-delivery offer are shown at checkout. The total payable is displayed before you place your order.
Delivery Information
Please provide a complete delivery address and an accurate telephone number. Contact info@royalmisk.com promptly if you need to correct your details. Changes after dispatch depend on the courier’s ability to redirect the shipment.
Any additional delivery charge resulting from an agreed address change or a customer-requested delivery arrangement will be explained before it is incurred.
Delayed or Missing Deliveries
Delivery estimates may be affected by public holidays, exceptional demand or transport disruptions. If your order is delayed or missing, contact us with your order number so we can investigate and explain the available resolution.
Where a delay or failed delivery gives you a cancellation or refund right under applicable UAE law, we will honour that right.
Damaged or Incorrect Deliveries
If an item arrives damaged, leaking or incorrect, contact us promptly. Photographs and the original packaging can help our investigation, but an unboxing video is not a condition of your statutory rights.
Please contact us before sending perfume products back, as appropriate transport arrangements may be required.
Contact: info@royalmisk.com