Returns & refunds

Last updated: 29 October 2026

Every Royal Misk purchase should arrive as ordered and as described. If something is wrong, we are here to help.

This policy applies to purchases from Royal Misk, operated by Yash Royal Misk Fragrances L.L.C-S.P.C, Abu Dhabi, United Arab Emirates. It explains how we handle returns, cancellations, replacements and refunds.

Nothing in this policy limits your mandatory rights under applicable UAE consumer-protection laws.

When Your Order Needs Attention

Please contact info@royalmisk.com within 7 calendar days of receiving your order if you wish to report a problem or request a return.

Reporting promptly helps us investigate and arrange a resolution. This seven-day period does not exclude claims for hidden defects or other rights that continue under applicable law.

We will assess requests involving:

• Products received damaged or leaking.
• An incorrect fragrance, size or quantity.
• A manufacturing or preparation defect.
• A product that materially differs from its description.
• Any other circumstance that gives you a remedy under applicable UAE law.

Depending on the issue, we may inspect the product and review supporting information before confirming the appropriate resolution.

How to Request Assistance

Email info@royalmisk.com with:

• Your order number, receipt or another reasonable proof of purchase.
• The name and size of the affected product.
• A brief explanation of what went wrong.
• Photographs of the product and packaging, where available.

We may ask for further information reasonably needed to assess the issue. An unboxing video is not required, and a genuine claim will not automatically be rejected because photographs or video are unavailable.

Keep the affected product until we provide instructions.

Looking After an Item You Wish to Return

Once you notice a problem, stop using the product. Please retain the bottle, remaining contents, accessories and original packaging wherever reasonably possible.

Do not refill, dilute, alter or tamper with the product. Return the affected item and its remaining contents according to our instructions.

Opening or reasonably testing a fragrance to identify a defect does not automatically invalidate your claim. Missing packaging, or damage and leakage already present when the order arrived, will not by themselves remove your statutory rights.

Unrelated items from the same order do not need to be returned unless a lawful condition of the applicable bundle requires it.

Choosing Your Fragrance

Fragrance is personal. We encourage you to review the scent description, product size and other details carefully before ordering.

We do not offer returns or refunds solely because:

• You have changed your mind.
• The fragrance does not suit your personal preference.
• You selected the wrong product or size and we supplied what you ordered.
• Your expectations about scent, longevity or projection differ from what was advertised or agreed.

We may also decline a claim where the problem resulted from misuse, unsuitable storage, accidental damage after delivery, alteration or tampering.

These exclusions do not apply to defective, unsafe, incorrectly supplied or misdescribed products, or where another statutory remedy is available.

Understanding Fragrance Performance

A fragrance can develop and perform differently depending on skin characteristics, climate, application, storage and other conditions.

Differences in longevity, projection or personal experience do not alone establish a defect. However, we will investigate any concern that the product’s quality or performance materially contradicts a specific description or promise made by Royal Misk.

Our Signature Fragrances and Creations

Royal Misk offers its own signature fragrances and fragrance creations, including creations inspired by familiar scent profiles.

Where we reference another fragrance or brand, the purpose is to help explain the scent direction. Unless expressly stated and substantiated, Royal Misk products are not manufactured, endorsed, licensed or supplied by that brand.

A Royal Misk creation does not qualify for a return solely because it is not identical to a referenced fragrance, provided it was accurately described. Your rights relating to misleading descriptions or defective products remain unaffected.

Personalised and Specially Prepared Orders

Products personalised or prepared to your individual specifications cannot be returned solely because of a change of mind, personal fragrance preference or an incorrect customer selection.

We will still assess concerns involving damage, leakage, defects, incorrect preparation or failure to meet the agreed specifications. Preparing a product specifically for you does not remove these rights.

Our Review and Resolution

We will review the returned item and relevant information without undue delay.

If the claim is valid, we will provide the replacement, refund or other remedy required by applicable law. If we decline the request, we will explain our decision.

Our inspection process does not override your legal rights or allow us to reject a legally valid claim at our unrestricted discretion.

Receiving Your Refund

Once approved, we normally initiate a refund within 7 working days, or sooner where required by law.

Refunds are generally returned through the original payment method. If that is not possible, we will agree on an appropriate alternative with you.

Your bank or payment provider may need additional time to display the credit. You will not be required to accept store credit instead of a refund to which you are legally entitled.

Purchases paid through Tamara: We submit approved refunds and cancellations to Tamara so it can adjust your payment plan or repay the relevant amount. Continue following Tamara’s payment instructions until it confirms the adjustment.

Delivery and Collection Costs

If a return is necessary because of a Royal Misk error, or because a product was supplied damaged, defective or misdescribed, we will cover the necessary return or collection costs. Original delivery charges will also be refunded where required by applicable law.

If we agree to an exceptional return for a reason not attributable to Royal Misk, any lawful delivery or collection charge must have been disclosed before purchase. We will explain it again before arranging the return.

We will not impose an undisclosed handling or restocking fee.

Cancelling an Order

Please contact us immediately if you wish to cancel.

Routine cancellation is generally possible before dispatch. For personalised or specially prepared products, cancellation may no longer be possible once the agreed preparation has started.

Once an order has been dispatched or handed to the courier, we may be unable to stop delivery. This does not affect cancellation or refund rights arising from non-delivery, a qualifying delay, defective goods or other circumstances covered by law.

If a Product Becomes Unavailable

We will notify you promptly if we cannot supply an ordered product.

We may suggest an alternative, but we will only substitute it with your agreement. If you do not accept an alternative or agree to wait, we will refund the amount paid for the unavailable item and any related delivery charge that no longer applies.

Offers, Sets and Complimentary Gifts

Any additional conditions for a promotion, bundle or special offer must be disclosed before purchase.

If an entire promotional purchase is refunded, we may request the return of its associated complimentary gift where lawful. Adjustments for partial returns must follow the disclosed offer terms and applicable law.

Promotional conditions will not remove remedies for defective or incorrectly supplied products or result in an undisclosed deduction.

Fair Handling of Claims

We may investigate and reject claims reasonably established to be fraudulent, including deliberate product tampering or knowingly false statements.

A genuine complaint, repeated legitimate issue or lawful payment dispute will not, by itself, be treated as abuse.

Arranging a Safe Return

Please contact us before sending a product back.

We will provide the correct return address and suitable transport instructions. Perfume products may require specific courier handling.

Returning a parcel without instructions may delay identification or processing, but it does not automatically remove a valid statutory claim.

Changes to This Policy

Updated versions of this policy will be published on our website.

Changes apply to future purchases and do not reduce the rights or promises that applied when an earlier purchase was made.

Contact Royal Misk

For a return, refund or cancellation request, please email info@royalmisk.com and include your order number and relevant details.

Royal Misk
Operated by Yash Royal Misk Fragrances L.L.C-S.P.C
Abu Dhabi, United Arab Emirates
Email: info@royalmisk.com